Return Policy

Return & Exchange Policy

At Jol High Fashion, your satisfaction means everything to us. We want your shopping experience on jolhighfashion.com to be seamless, enjoyable, and worry-free. If something isn’t quite right with your order, our return process is simple, transparent, and designed to make things right — quickly and easily.

Eligibility for Returns
You may request a return if your item meets the following conditions:

• The item is unused, unworn, and has all original tags attached

• It is returned in its original packaging

• You can provide proof of purchase, such as your order confirmation or receipt

Please note: Items that are used, damaged, washed, or missing original packaging may not qualify for a full refund.

Return Timeframe
Return requests must be made within 30 days of receiving your order. Unfortunately, we cannot accept return requests submitted after this period.

How to Start a Return
To begin a return, please email us at support@jolhighfashion.com with the following details:

• Your full name and order number

• A copy of your order confirmation or receipt

• A brief reason for return

• A photo or video of the item (especially if it arrived damaged, defective, or incorrect)

Our support team will review your request and respond within 72 hours with detailed return instructions.

Return Shipping

• Customers are responsible for return shipping costs, unless the issue is the result of our error (e.g., defective or incorrect item).

• Original shipping fees are non-refundable.

• If the return is due to an error on our part, we’ll issue a prepaid return shipping label.

• We strongly recommend using a trackable shipping service to ensure your return reaches us safely.

Exchanges
We’re happy to offer exchanges for items that are:

• Defective or damaged upon arrival

• Incorrect in size, color, or style

To request an exchange, please contact support@jolhighfashion.com with your replacement details. Once approved, we’ll process and ship your new item promptly.

Exceptions & Limitations
Returns may be refused or partially refunded if:

• The request is made after 30 days from the delivery date

• The returned product shows signs of wear, washing, or alteration

• The item was clearly marked as final sale or non-returnable at the time of purchase

At Jolhighfashion, we’re committed to ensuring every customer feels confident, cared for, and valued — because your satisfaction isn’t just important to us; it’s at the heart of everything we do.